Privacy Policy

Welcome to Spinza Casino (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, store, and protect your personal information when you access or use our website at spinza-casino.gb.net and our related services. By using our services, you agree to the collection and use of your data as described herein. If you do not agree, please do not use our services.

1. Data Controller

Spinza Casino is operated by Spinza Limited, a company registered in the United Kingdom, with its registered office at 12 Queen Street, London, EC4N 1TX. We act as the data controller for your personal data. For any privacy-related questions or requests, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect various types of personal data to provide you with a safe, secure, and personalised gaming experience. This includes:

Full name, date of birth, and gender
Contact details such as email address, telephone number, and postal address
Unique identifiers including IP address and device/browser information
Account data including username, password, and profile preferences
Transaction history including deposits, withdrawals, and bonuses claimed
Verification documents for identity checks (e.g., passport, driver’s licence) required under UK Gambling Commission regulations
Usage data such as login times, game preferences, and session durations
Communications you send to us via email, chat, or support requests
Special category data you voluntarily provide, such as ethnicity or health information, for responsible gambling and customer care purposes
Data obtained from third-party sources for fraud prevention, credit checks, and responsible gambling assessments

3. How We Use Your Information

Your personal data is processed for the following purposes:

To create and maintain your Spinza Casino account
To verify your age and identity, ensuring compliance with UK gambling laws
To process deposits, withdrawals, and other financial transactions securely
To comply with legal obligations, including anti-money laundering (AML), counter-terrorism financing, and responsible gambling requirements
To communicate important information about your account, services, and policy updates
To manage promotions, bonuses, competitions, and loyalty programmes
To send marketing communications, subject to your explicit consent
To personalise your experience by tailoring content, offers, and recommendations
To improve our services, conduct research, and perform statistical and business analyses
To detect, prevent, and investigate fraud, security breaches, and other unlawful activities

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

Your consent, where you have given clear permission
Performance of a contract with you, such as providing our gaming services
Compliance with a legal obligation, including regulatory requirements imposed by the UK Gambling Commission
Our legitimate interests, provided they do not override your fundamental rights and freedoms

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined above and to comply with legal requirements. Typically, this means your data will be kept for up to five years after your account is closed or your last activity, unless a longer retention period is required by law (for example, for self-exclusion records or unresolved disputes).

6. Marketing Communications

We may send you marketing messages about Spinza Casino and our partners’ offers, but only if you have provided your explicit consent. You can manage your marketing preferences or withdraw your consent at any time by adjusting your account settings or using the unsubscribe link in our communications. Opting out will not affect the delivery of essential service messages.

7. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, including:

Enabling core website functionality and security
Remembering your preferences such as language and currency
Analysing usage to improve our services and website performance
Delivering personalised advertising and promotions

You can control or disable cookies via your browser settings; however, some cookies are essential for the website’s operation and cannot be turned off.

8. Sharing Your Data

We may share your personal information with:

Third-party service providers, including payment processors, software vendors, and hosting companies
Regulatory bodies such as the UK Gambling Commission and law enforcement agencies
Credit reference agencies and fraud prevention organisations
Affiliated companies within the Spinza group for internal administration
Any third parties you have authorised us to share your data with

Where data is transferred outside the UK or European Economic Area (EEA), we ensure adequate safeguards are in place, such as Standard Contractual Clauses, to protect your data.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. These include encryption, firewalls, secure servers, access controls, and regular security audits.

10. Your Rights

Under UK data protection law, you have the following rights regarding your personal data:

The right to be informed about how we use your data
The right to access the personal data we hold about you
The right to correct inaccurate or incomplete data
The right to request erasure of your data where applicable
The right to restrict or object to certain types of processing
The right to data portability, allowing you to receive your data in a structured format
The right to withdraw consent at any time without affecting prior lawful processing
The right not to be subject to automated decision-making that significantly affects you

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity before processing your request to protect your privacy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. The latest version will always be available on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Complaints and Contact

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us first at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK’s independent data protection authority, via their website at https://ico.org.uk.

13. Responsible Gambling

At Spinza, we are committed to promoting responsible gambling. If you feel your gambling is becoming problematic, we encourage you to seek help. Useful resources include BeGambleAware, which offers confidential support and advice.

Last updated: October 2024